Insight Pro

The Company:

Insight Pro is a warranty management and field service software designed to help businesses optimize post-sales service, claims management, and installations.

The Challenges:

• Existing web-based workflows lacked mobile accessibility, limiting field technicians’ efficiency.
• Need for real-time updates, seamless offline mode, and photo documentation for warranty claims.
• Integration with existing Insight Pro systems without disrupting ongoing operations.

The Solution:

• Developed a mobile app with offline support, real-time synchronization, and a streamlined UI for field technicians.
• Implemented photo capture, compression, and metadata preservation for warranty claims.
• Ensured secure data transmission and user role-based access controls.
• Enabled schedule management from the app to help technicians plan and optimize their tasks.
• Integrated various complex but business value-addable forms to streamline data collection and processing.

Technology Stack:

• Framework: Flutter (for cross-platform support).
• Libraries: SQfLite, geocoding, go_router, flutter_localizations.
• State Management: Riverpod.
• Media Handling: Image compression, metadata preservation.
• Third-party Integration: Google maps.

Conclusion:

The Insight Pro Mobile App has significantly improved field service efficiency, reduced paperwork, and enabled faster claim processing. It empowers technicians to work offline, capture evidence seamlessly, and sync data without hassle. It also offers powerful schedule management and form-handling capabilities to enhance business workflows.